This session will outline how legal service providers can think about incorporating artificial intelligence into their work. It will focus on the preliminary steps that law firms, legal aid organizations, self-help centers, and others can take now that will enable them to make the most of ongoing technological innovations (with a focus on AI tools). These steps include understanding what data is currently collected, where data is stored, what cybersecurity and privacy policies are in place, and how to identify current business processes that could benefit from adding AI or other emerging technology tools.